Terms & Conditions
1. Service Provider
Metropolis Budapest
Name of the company: Epoque Projects KFT
1066 Budapest, Terez korut 8, Em. 1, 15A
Tax number: 26656560-2-42
EU tax number: HU26656560
Company registration number: 01-09-337549
Accommodation address: 1073, Budapest, Kertész utca 39 (2-3)
2. Contracting Parties
2.1. Services provided by the Service Provider are used by a natural or legal person (hereinafter the Guest).
2.2. If the Guest places an order for the Services directly with the Service Provider, the Guest will be the Contracting Party. If the conditions are fulfilled, The Service Provider and the Guest become contractual parties (hereinafter Parties).
2.3. If an order for the Services is placed by a third party (hereinafter: the Agent) on behalf of the Guest, the terms of cooperation shall be governed by an agreement between the Service Provider and the Agent. ln this case, the Service Provider shall not be obliged to investigate whether the Agent is lawfully representing the Guest.
3. Conclusion of the Contract, Possible Ways of Booking, Modifications, Obligation to Notify
3.1. ln response to verbal or written queries from the Guest, a written offer will be sent by the Service Provider. If no particular written order for accepting the offer of Hotelier is received within 48 hours of the sending of the offer, then Hotelier will not be bound to the offer anymore.
3.2. Contract is concluded in writing by the Service Provider in writing, either on the online booking interface of the hotel’s website (booking system) or in writing, and thus qualifies as a Contract concluded in writing. The official confirmation of reservation with its own unique number sent to the Guest by e-mail, is considered as a Contract.
An oral reservation, agreement, modification or its oral confirmation by the Service Provider is not of the contract value.
3.3. The Contract for the use of the service is concluded for a definite period of time.
3.4. The Guest commits to inform the hotel in writing of the cancellation, modification or any other change of the services ordered before the start of the service.
3.4.1. If the Guest moves out of the room before the expiry of the specified period, the Service Provider is entitled to get 100% of the consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
3.4.2. The extension of the use of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. ln this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
4. Cancellation Policy
4.1. Unless otherwise specified in the Service Provider’s offer/confirmation, the accommodation service can be canceled free of charge in the case of hotels in Budapest, the day before the day of arrival until 15:00 local time.
4.1.1.a) If the Contracting Party has not reinforced the booking with an advance payment, a credit card guarantee or in any other manner included in the Contract, the Service Provider is obliged to keep the reservation by 3 pm local time on the day before arrival.
b) If the Contracting Party has provided the hotel with an advance payment, credit card
guarantee or in another manner specified in the Contract and does not arrive by 15:00 local time on the day of arrival, and does not inform the Service Provider about the delay of arrival, the Service Provider shall charge a penalty of the amount specified in the Contract, but at least a fee for one day as a penalty. In this case, the accommodation will be reserved for the Contracting Party until noon the day following the day of arrival, after which the Service Provider’s service obligation will be terminated.
4.2. In the case of booking products subject to individual conditions, group travel or events, the Contracting Parties may lay down conditions in an individual Contract. The conditions of the individual Contract will be written in the Confirmation.
5. Prices
5.1. The Service Provider’s room rates are on display on the official pension Website: https://metropolisbudapest.com.
5.2. The Service Provider may change its announced prices without prior notice.
5.3. When publishing its room rates, the Service Provider shall indicate the tax content of the rates (VAT, Tourist Tax) valid at the time of the offer in line with the legal regulations.
5.4. Current discounts, promotions, and other offers will be announced on the website www.metropolisbudapest.com.
6. Method of Payment, Guarantee
6.1. The Service Provider shall demand payment for the accommodation upon the arrival and for the extra services – the latest after the Guest having used the services and before leaving the pension.
6.2. To guarantee the use of the service in accordance with the Contract and the settlement of the consideration the Service Provider may
a) request a credit card guarantee in which the consideration for the service ordered and confirmed is blocked on the credit card; or payment for the ordered service upon arrival in cash or with cash substitutes accepted by the pension, 
b) require the payment of an advance on all or part of the service charge
6.3. The Contractor’s account can be settled in the following currencies:
The invoice is issued in HUF in accordance with Hungarian tax rules. The price of the services can be converted to Euro at the daily exchange rate according to the Service Provider’s bank on the day of the Guest’s arrival. Possible currencies for cash payment are HUF and EUR. ln addition to cash payment, the Service Provider also accepts pre-bank transfers and the following credit cards: Visa, EC / MC, American Express.
6.4. The costs associated with the use of any payment method shall be borne by the Contracting Party.
7. Method and Conditions of Using the Service
7.1. The Guest can occupy the pension room from 15:00 on the day of arrival (Check-in) and check out by 11:00 on the last day of the stay (Check out).
7.2. If the Guest wishes to occupy the room before 10:00 on the day of arrival, the previous night will be charged.
7.2. In case the Guest doesn’t book the night in advance but comes earlier, the luggage can be stored in the pension free of charge.
7.3. Different conditions apply for group bookings and long bookings. Hence, for reservations of more than 3 rooms and/or for the reservations more than 14 days, a non-refundable deposit is required.
7.4. Bachelor or hen parties are not allowed in our hotels.
8. Pets
8.1. Pets are not allowed in the Service Provider’s accommodation.
9. Refusal to Perform the Contract, Termination of the Obligation to Provide the Service
9.1. The Service Provider is entitled to terminate the Contract for the accommodation service with immediate effect, thus refusing to provide the services if
a) the Guest does not use the provided room or facility for the intended purpose
b) the Guest does not comply with the security regulations and order of the accommodation, behaves reprehensibly, is abusive, under the influence of alcohol or drugs, threatens, abuses or otherwise unacceptably behaves towards its employees
с) the Guest smokes in the room or in the publiс areas of the pension
d) the Guest suffers from an infectious disease.
e) the Contractor fails to fulfill an obligation to pay an advance as defined in the Contract by the date specified.
9.2. If the contract between the parties is not fulfilled due to “force majeure” reasons, the contract will be terminated.
10. Placement Guarantee
10.1. If the Service Provider is unable to provide the services included in the Contract due to its own fault (e.g. overbooking, temporary operating problems, etc.), it is obliged to arrange the accommodation of the Guest immediately.
10.2. The Service Provider is obliged to
a) provide/offer the services specified in the Contract, at the price confirmed therein, for another period of time specified in the Contract, or in another accommodation of the same or higher category, until the obstruction ceases to exist. AII additional costs of providing replacement accommodation shall be borne by the Service Provider
b) provide the Guest with a free telephone call to communicate the change of accommodation
c) provide a free transfer for the Guest to move to the replacement accommodation offered and for any subsequent return
11. Illness and Death of the Guest
11.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act on his / her own behalf, the Service Provider will offer medical assistance.
11.2. ln case the Guest falls ill or dies, the Service Provider claims cost compensation from the patient’s / deceased’s relatives, heirs or the payer of the bill for the possible medical and procedural costs, the consideration for the services used before the death, and any damage to the equipment in connection with the illness/death.
12. Rights of the Contracting Party (The Guest)
12.1. Pursuant to the Contract, the Guest is entitled to the proper use of the booked room and the facilities of the accommodation, which are included in the standard range of services and are not subject to special conditions.
12.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to handle any complaint submitted to it (or recorded).
12.3. The Guest’s right to complain expires after leaving the accommodation.
13. Obligations of the Contracting Party (The Guest)
13.1. The Contracting Party is obliged to pay for the services ordered in the Contract by the date and in the manner specified in the Contract.
13.2. The Guest shall ensure that the child under the age of 14 under his / her responsibility stays in the Service Provider’s hotel only under the supervision of an adult.
13.3. Guests are not allowed to bring their own food and drink into the hotel’s catering facilities.
14. Liability of the Contracting Party for Damages
The Guest is responsible for all damages and inconveniences that the Service Provider or a third party suffers due to the fault of the Guest or his companion or other persons under his responsibility. This liability applies also in the case when the harmed party has the right to claim compensation for the damage directly from the Service Provider.
15. Rights of the Service Provider
If the Guest fails to comply with the obligation to pay the fee for the services subject to penalty – be it used or ordered but not used – in the Contract, the Service Provider shall be entitled to a lien to secure its claims.
16. Obligation of the Service Provider
The Service Provider is obliged to 
a) perform the accommodation and other services ordered on the basis of the contract in accordance with the valid regulations and service standards.
b) investigate the guest’s written complaint and take the necessary steps to deal with the problem, which must be recorded in writing.
17. Liability of the Service Provider for Damages
17.1. The Service Provider shall be liable for any damage caused to the Guest due to the fault of the Service Provider or its employees within its facilities.
17.1.2. The Service Provider may designate places in the hotel that the Guest cannot enter. The Service Provider shall not be liable for any damage or injury that may occur in such places.
17.1.3. The Guest must report the damage to the hotel immediately and provide the hotel with all the necessary information to clarify the circumstances of the damage and possibly to record a police report/police procedure.
17.2. The Service Provider shall also be liable for any damage suffered as a result of the loss, destruction, or damage to the property of the hotel guest, in the event that the Guest is placed in a place designated by the Service Provider or in his room, or which the Service Provider handed over to an employee whom he may have considered entitled to take possession of his property.
17.2.1. The Service Provider is only liable for valuables, securities, and cash if it has been specifically taken over for safekeeping or if the damage has occurred for a reason for which it is liable according to the general rules. ln this case, the burden of proof lies with the Guest.
17.3. Amount of compensation: fifty times the amount of the daily room rate under the Contract, unless the damage is less.
17.4. ln individual cases, local laws apply.
18. Confidentiality
The Service Provider acts in accordance with the provisions of the Data Management Regulations.
19. Force Majeure
ln the event of a cause or circumstance (for example, war, fire, flood, weather, power outage, strike) beyond the control of any of the Parties (force majeure), either Party shall be released from its obligations under the Contract until such time as circumstance exists. The Parties agree to use their best endeavors to minimize the possibility of these causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.
20. Law Applicable to the Contracting Parties’ Relationship and the Court with Jurisdiction
The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the local law (in Hungary). The court having jurisdiction over the place where the service is provided shall have jurisdiction over any disputa arising out of the service contract.
NTAK registration numbers
EG22037690, EG22037662, EG22045251

Introduction
Your complete satisfaction and confidence in Metropolis Budapest are absolutely essential to us. In order to meet your expectations, we have set up a customer privacy protection policy. Metropolis Budapest is operated by Epoque Projects KFT. The “Privacy Policy” statement formalizes our commitment to safeguard your personal data and it describes how Epoque Projects Kft. uses your personal data in accordance with the General Data Protection Regulation of the European Union (hereinafter: GDPR) and the national legislation of Hungary. The present Privacy Policy forms part of the terms and conditions that govern our pension services. By accepting these terms and conditions, you expressly accept the provisions of this Charter. "Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
Information on the data controller
·               Name of the company: Epoque Projects Kft.
·               Company registry number: 01-09-337549
·               Seat: 1066 Budapest, Terez korut 8, Em. 1, 15A.
·               Homepage: metropolisbudapest.com
·               E-mail contact: info@metropolisbudapest.com
·               Phone: +36 70 574 3975
·               Data Protection Officer: not obligatory under Article 37 of GDPR
·               Data processing outside EU: the data processor does not process data outside the European Union.



General principles
We will only collect personal data that is necessary for data processing in the frame of our daily operation. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date. When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data. We ensure the transparency of our data processing policy. We act in good faith and according to the general duty of cooperation to safeguard the privacy of our guests.
What kind of personal data is collected and controlled?
Our main purpose is to manage your stay with our hostel. Our hostel uses the SabeeApp booking management system. We collect and use personal information if you make a booking through our reservation system or check-in at the desk. We generally collect this information directly from you, but in some cases we may receive your information from a third-party, such as when you book through an online travel agency or you use booking sites. Information collected during the course of the reservation and during your stay may include:
·               Your name, email address, date and place of birth, home or business address, phone number, nationality, ID number (passport, ID card, driving-license, payment card information;
·               Information made during the course of your reservation such as date of arrival and departure, payment method, your signature, your preferred room type and specific requests to the hostel.
·               Our staff has access to our Facebook page and we track the opinions that our guests leave as an evaluation of our services.
Our company does not collect and process special categories of personal data as specified in Article 9 of the GDPR. This article refers to health data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation; personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data. If this kind of data is collected incidentally, it should be removed immediately to avoid undertaking new obligations for the protection of that data. We generally only keep your information for as long as is reasonably required for the reasons explained in this privacy policy. The data necessary for the fulfillment of the contract is stored for 1 year. In some cases we keep transactional records (which may include your information) for longer periods if necessary to meet legal, regulatory, tax or accounting needs. We will also retain information if we reasonably believe there is a prospect of litigation. Prior to your stay this may include sending your information to the hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.
Specific data control
·               CCTV: A CCTV system operates within the public areas of the pension in order to provide security of our guest and that of the staff. The areas under 24/7 surveillance include the entrance gates of the reception’s building and the staircase, and the entrance of the building located at the following address: 1073, Budapest, Kertész utca 39 (2-3). The system delates the recordings after 365 days.
·               Homepage: The homepage is operated – as data processor - by Tilda.cc.
·               Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when browsing and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Necessary cookies are essential and help you navigate the Site. These cookies make sure your basket is saved during all steps of the checkout process. This helps to support security and basic functionality of the Site. These cookies are necessary for the proper operation of our Site, so if you block these cookies we cannot guarantee your use or the security of our Site during your visit. Functional cookies are used to provide you the best user experience. These cookies could recognize if a Site user has already signed up for our newsletter/requested information about a service or if the user is seeing a certain page for the first time. Performance cookies help us to understand the behavior of our visitors and the usage of the Site. This allows us to continuously improve the Site to provide you the best user experience. See the list of cookies here.
Purpose of the use of the data
The primarily purpose of the collection and procession of the data is to perform the contract between you as our customer and us as service provider. We use the information collected from you to fulfill your hotel reservation. This includes: managing the reservation and accommodation requests, monitoring our services, internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).We may use information for purposes of aggregated trend and statistical analysis to evaluate and improve our services. We do not create profiles by connecting multiple sources of data, such as our reservation system or Meta. Our company has to comply with legal duties under law, such as proper administration of taxation, accounting. The disclosure of the data might be required to comply with a judicial proceeding, court order, subpoena or warrant. (For example in the case of criminal investigation.)Under the law, we are obliged to send aggravated statistical data on the nationality of our visitors to the National Office of Statistics.
Legal basis for processing your personal data
We are committed to collecting and using your information in accordance with applicable data protection laws. We will only collect, use and share your information where we are satisfied that we have an appropriate legal basis to do this. The following legal basis are applicable:
·               If you have provided your consent to us using the personal information – Article 6.1.(a) of the GDPR
·               If the processing of your personal data is necessary to perform our contractual duties and rights in relation the legal relationship - Article 6.1.(b) of the GDPR
·               Your information is necessary to meet responsibilities we have to our regulators, tax officials, law enforcement, or otherwise meet our legal responsibilities - Article 6.1.(c) of the GDPR
·               Use of your information is in our legitimate interest as a commercial organization, for example to operate and improve our services or ensure our contractual rights - Article 6.1.(f) of the GDPR
Who has access to your personal data
In order to offer you the best service, we can share your personal data and give access to authorized personnel from our pension and company, including: hotel staff, IT departments, commercial partners, legal services if applicable. Your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example: external service providers (IT sub-contractors, banks, credit card issuers, external lawyers).We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
How we secure your data?
We take appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures and organizational measures (such as a user ID/password system, means of physical protection etc.).
Children
Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 16 unless provided by the parents. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information.
Your rights under GDPR
You have legal rights under EU data protection laws in relation to your personal information. :
·               To access personal information: You can ask us to confirm whether or not we have and are using your personal information and for a copy of your information.
·               To correct / erase personal information: You can ask us to correct any information about you which is incorrect. We will be happy to rectify such information but would need to verify the accuracy of the information first. You can ask us to erase your information if you think we no longer need to use it for the purpose we collected it from you. You can also ask us to erase your information if you have either withdrawn your consent to us using your information (if we originally asked for your consent to use your information), or exercised your right to object to further legitimate use of your information, or where we have used it unlawfully or where we are subject to a legal obligation to erase your personal information. We may not always be able to comply with your request, for example where we need to keep using your information to comply with our legal obligation or where we need to use your information to establish, exercise or defend legal claims.
·               To restrict how we use personal information: You can ask us to restrict our use of your information in certain circumstances, for example: where you think the information is inaccurate and we need to verify it; where our use of your information is not lawful but you do not want us to erase it; where the information is no longer required for the purposes for which it was collected but we need it to establish, exercise or defend legal claims; or where you have objected to our use of your personal information but we still need to verify if we have overriding grounds to use it.
·               We can continue to use your information following a request for restriction where we need to use it to establish, exercise or defend legal claims, or we need to use it to protect the rights of another individual or a company or fulfill legal duties imposed by the municipal law.
·               To object to how we use your information: You can object to any use of your information which we have justified on the basis of our legitimate interest, if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information. If you raise an objection, we may continue to use your information if we can demonstrate that we have compelling legitimate interests to use the information.
·               To ask us to transfer your information to another organization: You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller (e.g. another company). You may only exercise this right where we use your information in order to perform a contract with you, or where we asked for your consent to use your information. This right does not apply to any information which we hold or process that is not held in digital form.
How to contact us?
For any questions or concerns regarding this Privacy Statement or our data privacy practices, please contact us:
·               E-mail contact: info@metropolisbudapest.com
·               Phone: +36 70 574 3975
·               Address: 1073, Budapest, Kertész utca 39 (2-3).
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request. Our staff will respond within 25 days.
Data breach
Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. Personal data breach covers a range of data incidents, everything from accidental disclosure to deletion to an actual breach of security where information is stolen. In the case of a personal data breach, after a careful internal investigation of the incident, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.
Legal remedies
You have a right to lodge a complaint with your local data protection supervisory authority at any time. The procedures are regulated by Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information. In the event of any infringement of your rights as data subject, you may submit a complaint with the National Authority for Data Protection and Freedom of Information (www.naih.hu) or launch a court procedure at the Metropolitan Court of Budapest. However, we ask that you please try to resolve any issues with us first before referring your complaint to the supervisory authority.
Effective Date: July 4, 2022
[1] Act CXII. of 2011 on Informational Self-determination and Freedom of Information
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